Terms and Conditions
Welcome to the Suburb Solar Inc. Website. www.suburbsolar.com. This website and its contents are property of Suburb Solar Inc. All right in and to this website are hereby reserves and no part of this website may be used for any reason without consent from Suburb Solar.
Modification to the Site: Suburb Solar reserves the right, for any reason, to terminate, change or suspend any aspect of the Site including but not limited to content and features.
Processing Time: Suburb Solar will process your order as quickly as possible. Please contact a Sales Representative if an item is needed by a certain date. Tracking information will be provided once your item ships.
Returns: Merchandise purchased through Suburb Solar may be returned within 14 days. Suburb Solar will refund your account, provided the merchandise is returned in the original packing in new and resalable condition with the original blank warranty cards, manuals, and all accessories. If any component of the return is missing or damaged Suburb Solar may reject the return or additional charges may apply. A 20% restock fee will be charged for all returns. Before returning the item to Suburb Solar you must call a Suburb Solar representative with your order number.
Cancellation Policy: To cancel your order please contact suburb Solar and speak to a sales representative . If your order has not been processed and your card has not been charged there will be no additional charges to you. If your card has been charged there is a 15% cancellation fee. If your order has shipped a 20% restocking fee will apply. Your credit will appear within 5 business days after the request has been made.
Shipping Damage: Suburb Solar is not responsible for damage to the product while in transit. The customer must also notify the carrier of the damage.
Defective Products: Suburb Solar must be notified within fourteen days of a product defect. You must contact Suburb Solar before returning the product to the company.
General Provisions: These terms constitute a binding agreement between you and Suburb Solar, and supersede all prior agreements between the parties regarding the subject matter herein. The terms are effective until terminated by you or Suburb Solar. All materials on www.suburbsolar.com are provided “AS IS” without warranty of any kind, either express or implied. In no event shall Suburb Solar be liable for any damages arising out of or related to any information contained herein.